- Orders are sent Australia wide via Australia Posts E-Parcel Service
- Parcels will usually arrive within 3-6 Business days depending on destination.
- For an estimate specific to your suburb please visit the Australia Post delivery estimator: Calculate postage & delivery times
EXPRESS DELIVERY (FOR NEXT DAY DELIVERY TO AUSTRALIAN CAPITAL CITIES excl WA)
- Express orders placed weekdays before 11am AEST will be mailed out on the same day. Orders placed outside of these times will leave the next business day.
- To receive next day delivery you must be within Australia Post's Express Post delivery network.
- Express Shipping is not available during site-wide promotions such as Click Frenzy, Buzzer Beater, Black Friday/Cyber Monday and % off sales.
PERSONALISED NAME BALLS
- Personalised basketballs are sent via DHL/Australia Post directly from our International factory.
- Delivery can take approximately 5-6 weeks from artwork approval.
Please note: If your order includes a personalised basketball or a pre-order product as well as other items, your order may be delayed and shipped once all items are available to dispense and not sent in split shipments.
BACKBOARDS AND SYSTEMS DELIVERY
Orders are sent Australia wide via Startrack at a rate determined by the weight and destination by either express or Tailgate service.
- Systems and backboards under 20kg will be sent by Startrack's express road service.
- Systems and backboards over 20kg will be palletised and will require access for a pallet jack to make the delivery.
- You will be contacted before delivery is to be made to ensure you are home. If you are not home Startrack has permission to leave the item if out of site if safe to.
- Estimated delivery time between 3-7 working days.
COVID-19 UPDATE:Our online store is still open and delivering, however, please note that Australia Post and other courier services we use are currently experiencing some delivery delays due to a higher demand across their delivery networks. This may mean that your order could take a little longer getting to you than usual.
Thank you for your patience.