Before sending anything back, please contact our Customer Service Team within 14 days of the original delivery date for an exchange or refund form stating your name, delivery address and order details. You will be provided with the most relevant return form and details on how to send your item back.
You can contact us via email, chat, or phone!
- Click here to submit a request by email. You will typically hear back in 1-2 business days.
- Chat with us by tapping on the Chat bubble at the bottom of our help pages during business hours.
- Call us at +61 1300 654 766 Monday to Friday from 9am-5pm AEST.
In the instance that you receive a faulty product, please provide us with your name, your invoice number, product name and the fault you have found with the product and a photo if possible. Please let us know if you are seeking a replacement, exchange, credit or a refund. We will supply you with our postage-paid number so you can send the product back at no charge.